Quality is our added value
Quality is at the heart of PKTRONICS’ activity and is one of the pillars of our organization. Our Group, which provides electronic and IT solutions for harsh environments, must imperatively provide its customers with a very high level of quality. To achieve this, we strive to continuously improve our quality system from the design to the manufacture and delivery. Our employees are committed to quality and are supported by process pilots and our quality manager.
Our quality policy is based on the following axes:
- To provide our customers with products that meet their requirements.
- Delivering our customers on time
- Involve and obtain the adhesion of all staff and our suppliers in the quality process.
Our quality objectives
The management of the PKTRONICS group has defined 3-year quality objectives covering 2021 – 2022 – 2023. These objectives are described in the quality policy which is disseminated internally and externally (only on written request).
Customer satisfaction :
- Rate of service :
2019 2020 2021 (09/2021)
- ASD : 79,20% 92,80% 97,5% ASD: Aéronautics, Defence and Space
- Global : 88,80% 97,60% 97,5%
The continuous improvement actions implemented by the PKTRONICS Group since 2019 have produced a very clear increase in OTD performance in 2020 both for ASD customers and globally. Despite the global crisis in the supply of electronic components, PKTRONICS maintains its objectives and its performance in terms of customer satisfaction.
- Overall customer return rate (OQD) :
- Target 2021: < 0,5%.
- Current (Q3/2021): 0.11% (6MMA)
The entire Quality Management System was validated in November 2020 by obtaining ISO 9001:2015 and EN 9100:2018 certifications. The satisfaction of our customers is more than ever at the heart of our concerns.
Improvement of working conditions (employees) :
- Attendance rate > 98%.
Company performance :
- Margin, EBITDA and cash flow in line with industry averages.
REACH compliance & ROHS directive
1 / REACH Compliance
The European system for the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) came into force in June 2007. This new regulation governs the use of chemical substances in products in all sectors of industry. PKTRONICS products comply with the REACH regulation and information on substances that present potential risks is constantly updated.
2 / European Directive 2015/863/EU (RoHS 3 directive) (Restriction of hazardous substances in electrical and electronic equipment) aims to limit the use of ten hazardous substances in electrical and electronic equipment:
– Hexavalent chromium (Cr +6) -0.1% – Cadmium (Cd) -0.01% – Mercury (Hg) -0.1% – Lead (Pb) -0.1% – Polybrominated biphenyls (PBB) -0.1% – Polybrominated diphenyl ethers (PBDE) -0.1% – Bisphthalate (DEHP) -0. 1% – Benzyl butyl phthalate (BBP) -0.1% – Dibutyl phthalate (DBP) -0.1% – Diisobutyl phthalate (DIBP) -0.1
When we develop new products, PKTRONICS integrates the environmental impacts of potential pollutants to meet the demand of its customers for increasingly environmentally compatible products.
PKTRONICS has made commitments in terms of safeguarding health and the environment with its partners, suppliers and subcontractors who meet the requirements of the RoHS directive.
Thanks to its technical skills and its long experience with its international partners, PKTRONICS ensures the reliability of the components in conformity with the RoHS directive for the supply of high quality products.
You can find the REACH and ROHS certificates of our partners on the page dedicated to them.
Our process mapping
Quality is fundamental to our corporate culture. This is why we are constantly re-evaluating our processes and resources in order to obtain ever more innovative, reliable and competitive products. The critical industries and applications in which we operate require safety and reliability. It is therefore imperative for us to exceed customers’ expectations for products and services, aiming for excellence in quality.
The French group PKTRONICS provides electronic and IT solutions for critical environments.
PKTRONICS’ customers are challenging, which is why we offer tailor-made solutions, following their specifications in addition to standard solutions.
years of expertise
% retention rate