Maintenance & RMA

Based in Lisses (91), our after-sales service meets the maintenance needs of our customers, with an average repair time of 15 days. 97% of the equipment we sell is maintained in our workshop.

Please respect the return procedure described below and complete the RMA form.

Optimize your costs and delays

Our customer satisfaction-based maintenance service provides you with specific assistance to help you optimize productivity while reducing operational risk.

Many of our competitors do not have a maintenance service and return faulty equipment to their suppliers in Asia. Their repair times and costs are greatly impacted by this distance. This has an immediate impact on your indirect costs (for example, production line downtime), which can quickly add up to tens or even hundreds of thousands of euros.

Our maintenance process

Repairs are monitored in real time, a first diagnosis is usually made within 8 days maximum and a quote is sent to you.

Our maintenance process also leads us to offer you preventive maintenance (replacement of certain elements considered vulnerable). The final phase involves cleaning your device.

To enable us to reduce the downtime of your equipment, a large stock of spare parts has been built up specifically for the after-sales service. The components stored are in line with our best-selling products, with our customer contracts or concern equipment that is in the process of becoming obsolete to guarantee you a longer product life.

Maintenance produit informatique

Our guarantee

PKTRONICS offers maintenance solutions adapted to the requirements of all its customers. After repairing the equipment, we send you back a product that guarantees the reliability and durability of your equipment. Our maintenance service is composed of technical experts trained by our suppliers.

To meet each of your needs, our maintenance solutions are modular: we define together your needs and the associated services, as well as the level of service that suits you (intervention time, return to service, retrofit…).

 

Fiche RMA

Return procedure
of material for SAV

    Please request one RMA by product.


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    Shipping Information

    Please return the goods in their original packaging, properly protected and mentioning the RMA number on the packaging, to the following address:

    PKTRONICS
    43 rue du Bois Chaland
    ZI du Bois Chaland
    91090 Lisses

    You must obtain a return number assigned by the after-sales service, without this RMA number, the material will be refused or returned to the sender at his expense.

    • Fill out the form carefully (fields marked with an * are mandatory). Any erroneous information may cause a delay in the procedure.
    • You will automatically receive your RMA number. Please note that for each product you return to us, you must request an RMA number.
    • Please return the product in its original packaging if possible or properly packed. Products returned badly packaged and damaged by transport cannot be taken under warranty. Please indicate the RMA number legibly on the packaging. The return to our premises is at your expense.
    • In the case of equipment under warranty (attention there are exclusions see our Terms and Conditions).
      Our technicians proceed with the repair and the material is returned to you at our expense.
    • In the case of equipment out of guarantee
      After expertise, an estimate is sent to you (within 8/10 days except vacations). As soon as we receive your written agreement, our technicians will proceed with the repair according to the terms of the estimate.

    You can also contact us by email at sav@pktronicsgroup.com.

    In order for us to process your request as soon as possible, do not forget to attach the references of your product or order.